FAQ
Frequently asked questions
Last updated 12 June 2026
The questions councillors keep asking us. Don't see yours? Email [email protected].
Why is there no free trial?
£19 a month is low enough that we'd rather you see the value in your first cycle than commit to a free week you forget to cancel. No trial, no lock-in — cancel anytime from your settings.
What is an AI action?
An AI action is one piece of AI work — a committee-pack summary, or a round of drafting or refining a parish report. Starter includes 40 a month and Pro 80. Your ward intelligence digest is included and never uses one, and adding your own notes to a report is free too — only the AI writing for you counts. The allowance resets each billing cycle.
Why should I use CouncillorOS instead of ChatGPT or Claude?
It's pre-configured to your council, ward, towns and party, so every output is contextual from the first click. And it runs on a schedule — your ward is watched whether you remember to ask or not.
What happens to the papers I upload?
Source documents are processed in memory and discarded after extraction. Only the AI-generated briefing is kept, and nothing is shared or used to train AI — see the Privacy notice and the Processors page for the full position.
Will my council see what I upload or read?
No. Your account is private to you. Documents are processed by our infrastructure and never sent to your council, and we have no relationship with your council, party, or any other body.